For Online Purchases:
- You can return items within 10 days from the delivery date.
- Refunds (if eligible) will be made after we receive your return.
- Online store doesn't support exchanges.
- To return an item, email support@mashaonline.com to schedule a one-time pickup.
- Allow 2–3 business days for your items to reach us and another 3 business days to process the refund.
- Your bank may take 7–14 business days to show the refund in your account.
- Returns will not be accepted after the 10-day period.
For Sale Items:
- You can exchange sale items within 7 days of purchase at a Masha that stocks the same product category.
- Sale items are non-refundable.
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You can request a one-time return pickup within 7 days of delivery. If eligible, we’ll issue you a voucher for the same amount.
Return Conditions:
- Items must be unused, with tags and packaging intact.
- Please keep your receipt.
- Returns must be made in the same country where the item was purchased.
- No returns will be accepted during the first 3 days of any in-store sale or promotion.